Virtual assistance for creative businesses & design professionals

Bilonda
Labs

Premium Client Experience
& Operations

Your business deserves a back-end as polished as your design work. I handle the operations, so you stay in your creative zone.

Interior Designers
Architects
Creative Businesses
→ Book a discovery call
Bilonda Kamanga

You didn't start your business
to spend your days on admin.

When every client email, every follow-up, every missed document falls back on you, your creative energy pays the price. I take care of the back-end, so you can focus on the work only you can do.

20h
reclaimed per month
on average per client

Four ways I protect your time and your reputation.

01 of 04

The Foundation

Business Operations & Organization

"Before anything runs smoothly, the right systems need to be in place. This one-time setup gives your business a clear, organized foundation so everything that follows runs without friction."

Google Drive / OneDrive folder structure
SOP documentation & workflow structuring
CRM setup and cleanup
Internal & client-facing FAQs
Branded Client Welcome kit
02 of 04

The Experience

Turn first impressions into loyal clients

"Your clients feel welcomed, informed, and cared for, from their very first email to their final deliverable. They don't just hire you once."

Complete onboarding for up to 2 new clients per month
Preparation of 2 service proposals per month
Prospect pipeline tracking, updated weekly
3 post-submission follow-up sequences per month
Communication tracking: 3 touchpoints per active client
03 of 04

The Operations

Reclaim the hours that belong to your creative work

"Your inbox is under control, your calendar is protected, and every client communication goes out polished and on time, without touching your focus."

Inbox management: daily processing, responses within 24 hours
Calendar coordination: up to 12 appointments per month
4 client meeting summaries per month
Supplier & contractor follow-ups: up to 8 per month
Drafting of up to 8 client communications per month
04 of 04

The Finances

Get paid on time, every time. Handled.

"Your invoices go out on schedule, payments are tracked, and your books stay clean, so you always know where your business stands financially, on every active project."

Preparation & sending of up to 8 invoices per month
Payment tracking & follow-ups: 3 cycles per month
QuickBooks updates twice per week
Project budget tracking, line by line (1 active project)
1 financial dashboard delivered on the 1st of each month
Meet Bilonda

Meet Bilonda!

I believe the most talented designers and architects shouldn't have to choose between doing great work and running a great business. That tension is exactly what I was built to resolve.

With a background in client relations and business operations, I've seen firsthand how the back-end of a creative business can either quietly support your vision, or silently drain it. I work with interior designers, architects, and creative businesses to build the operational foundation that lets you lead from your strengths.

Bilingual in English and French, based in Montreal, and genuinely passionate about the creative industry I serve.

Bilingual Montreal-based Detail-oriented Solution-Focused
Bilonda Kamanga
Founder, Bilonda Labs

Let's find what's holding
your business back.

30 minutes to uncover what's quietly draining your business. You'll leave with a clear picture of what's in the way and exactly what to do about it. In English or French.

→ Book a discovery call